Agentforcevs the field
Side-by-side breakdowns of Salesforce Agentforce against Einstein Copilot (deprecated) and Microsoft Copilot 365 — covering architecture, pricing, data sovereignty, and migration paths.
Why it matters
Four reasons to compare before you commit
Different architectures
Agentforce, Einstein Copilot, and Microsoft Copilot use fundamentally different reasoning models. Understanding which architecture fits your workflows prevents costly re-platforming later.
Pricing models diverge
Agentforce charges per conversation (~$2). Microsoft Copilot charges per user/month (~$30). Einstein Copilot is deprecated. Total cost of ownership swings dramatically by volume.
Data sovereignty matters
Agentforce stores all context inside your Salesforce org with Einstein Trust Layer. Microsoft routes through Azure OpenAI. Understanding where your data lives is non-negotiable for compliance.
Migration urgency
Einstein Copilot customers must migrate to Agentforce — it's no longer an option. Knowing exactly what carries over (and what must be rebuilt) is the first step.
Comparison guides
Pick your comparison
Agentforce
vs
Einstein Copilot
Einstein Copilot was deprecated October 2024. Agentforce is its full autonomous replacement — with the Atlas Reasoning Engine and multi-step actions Einstein never had.
- Einstein Copilot: conversational only. Agentforce: autonomous multi-step actions
- Einstein Copilot deprecated Oct 2024. Agentforce is the current Salesforce AI platform
- Atlas Reasoning Engine (Observe → Plan → Act → Reflect) replaces Einstein's single-turn model
- Data Cloud grounding replaced Einstein's static org context
Agentforce
vs
Microsoft Copilot
Agentforce wins for Salesforce-native orgs needing autonomous CRM action. Microsoft Copilot wins for M365 productivity augmentation. Different tools for different jobs.
- Agentforce: ~$2/conversation. Copilot 365: ~$30/user/month flat rate
- Agentforce acts inside your CRM. Copilot assists within Office apps
- Agentforce uses Atlas Reasoning Engine for multi-step planning. Copilot uses single-turn completion
- Agentforce requires Salesforce org. Copilot requires Microsoft 365 tenant
At a glance
Three-way quick reference
| Dimension | Agentforce | Einstein Copilot | Microsoft Copilot |
|---|---|---|---|
| Status | ✅ Active | 🚫 Deprecated Oct 2024 | ✅ Active |
| Pricing model | ~$2 / conversation | N/A | ~$30 / user / month |
| Reasoning engine | Atlas (4-phase) | Single-turn | GPT-4o (single-turn) |
| CRM native | ✅ Salesforce | ✅ Salesforce | ❌ Microsoft 365 |
| Autonomous actions | ✅ Full multi-step | ❌ Conversational only | ⚠️ Limited via Copilot Studio |
| Data grounding | Data Cloud (live) | Static org context | Microsoft Graph |
| Trust/compliance | Einstein Trust Layer | Einstein Trust Layer | Azure OpenAI compliance |
Understanding the Agentforce comparisons
Agentforce, Einstein Copilot and Microsoft 365 Copilot are often grouped together, but they do different jobs. Agentforce is Salesforce's autonomous agent platform. Einstein Copilot was its predecessor and has been replaced by Agentforce. Microsoft 365 Copilot augments work inside Microsoft productivity apps.
The two guides below cover the questions teams ask most. The Einstein Copilot guide is a migration guide for existing customers, covering what carries over and what must be rebuilt. The Microsoft Copilot guide is a head-to-head covering pricing, architecture and use cases.
Where your data lives is a compliance question as well as a technical one. Agentforce keeps context inside your Salesforce org under the Einstein Trust Layer, while Microsoft routes requests through Azure OpenAI.
Frequently asked questions
Do we have to move from Einstein Copilot to Agentforce?
Einstein Copilot has been deprecated, so existing customers need to migrate. The migration guide covers what carries over and what has to be rebuilt.
Agentforce or Microsoft Copilot?
They suit different jobs. Agentforce fits Salesforce-native organisations that need autonomous action on CRM data, while Microsoft Copilot fits Microsoft 365 productivity work. They are different tools for different jobs.
How do the pricing models differ?
Agentforce is priced per conversation and Microsoft Copilot per user per month, so total cost depends heavily on your volume and use case. Check each vendor's current price list.
Can you give a recommendation for our org?
Yes. Send us your Salesforce org details and goals and an Agentforce architect will give an honest recommendation, including whether Agentforce is the right tool.
Not sure which fits?
We'll tell you in 48 hours
Send us your Salesforce org details and business goals. Our Agentforce architects will give you an honest recommendation — including whether Agentforce is even the right tool for your use case.
