How It Works
We perform a structured audit of every failing component — Topic and Action configuration, prompt Instructions, Trust Layer policy settings, integration connections, and production conversation logs.
Every identified failure is remediated in a focused two-week sprint — reconfiguring Topics, rewriting Instructions, fixing Trust Layer policies, and restoring broken integrations with rigorous testing at each step.
Performance is benchmarked against pre-rescue baselines, guardrails hardened against future failure, and your team receives a full handover — documentation, playbooks, and a 30-day monitoring period.
What's Included
Every Topic boundary, Action definition, and instruction set reviewed against Salesforce best practices — with specific failure modes identified and remediation steps documented for each.
We trace every hallucination back to its source — missing grounding, poorly scoped Instructions, inadequate knowledge base coverage, or Trust Layer misconfiguration — and fix the root cause, not just the symptom.
Data masking rules, toxicity filters, and grounding policies audited and rebuilt — ensuring your agents operate within safe, compliant boundaries with the right guardrails in the right places.
Broken MuleSoft connectors, failed Flow integrations, and data access errors diagnosed and resolved — with circuit breaker patterns added to prevent cascading failures in future.
Resolution rate, deflection rate, escalation frequency, and CSAT impact measured before and after remediation — giving you clear, reportable evidence of what the rescue delivered.
Fallback topics, out-of-scope handling, and adversarial prompt resistance tested and hardened — so the failures that brought you here cannot reoccur once your agents are back in production.
Who It's For
You launched agents, saw poor results, and paused the rollout. The business case is still there but confidence is gone. We restore both the performance and the internal credibility.
A previous agency or Salesforce partner delivered the configuration and left. Now it's underperforming and no one understands why. We audit it, explain what's broken, and fix it properly.
Your agents are live but hallucinating, escalating too frequently, or failing on basic cases. You need measurable improvement fast, with evidence you can take to leadership.