How It Works
We define the agent's purpose, conversation flows, escalation paths, and knowledge sources — producing a topic map and design document that aligns IT, HR, or Ops stakeholders before build begins.
The Copilot Studio agent is built and connected to Azure AI Search, SharePoint, and your enterprise data sources — grounding every response in your actual organisational knowledge.
The agent is deployed into Microsoft Teams, tested end-to-end with real user scenarios, conversation analytics configured, and guardrails verified before rollout to your organisation.
What's Included
Deploy your Copilot Studio agent directly into Microsoft Teams — available to all users in your M365 tenant via the Teams app store or direct installation, with no separate login required.
Connect the agent to an Azure AI Search index so every answer is grounded in your internal knowledge base — reducing hallucinations and making the agent authoritative for your organisation.
Ingest and index SharePoint document libraries, wikis, and pages directly into the agent's knowledge — so users get accurate answers from your existing content without any migration.
Connect the agent to Dynamics 365 via Power Platform connectors — enabling agents to look up case status, account records, or HR data and surface contextual information mid-conversation.
Built-in Copilot Studio analytics combined with Azure Application Insights — tracking conversation volume, topic resolution rates, escalation frequency, and satisfaction scores.
Configure topic avoidance, sensitive information handling, escalation triggers, and content moderation policies — ensuring the agent stays on-topic and compliant with your policies.
Who It's For
Companies already running M365 who want AI-powered self-service inside the tools their employees use every day — without adding yet another application to the stack.
Service desk, HR operations, and internal ops teams drowning in repetitive queries — a well-grounded Copilot Studio agent can deflect 40-60% of incoming tickets.
Teams who need a capable AI agent but don't have Python or .NET engineers available — Copilot Studio lets you build enterprise-grade agents without a full development team.