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Kovil AI Assistant
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Extend Shopify's Sidekick assistant with custom action hooks, vector database RAG layers, and secure legacy ERP synchronization loops. Turn Sidekick into a conversational dashboard for your whole stack.
Extension Pillars
We extend Sidekick from a chat utility to an autonomous operational assistant with real access to your stack.
Intercept conversational prompts from Sidekick and dynamically route them to custom back-end tasks, bypassing standard interface limits.
Index custom data schemas (e.g. offline wholesale contracts, returns guidelines) in vector search databases to ground Sidekick's answers in your actual policies.
Write action connectors enabling Sidekick to write to shipping software, edit ERP stock, and adjust supplier purchase orders directly.
Extend Sidekick's default understanding with store-specific prompt templates so it correctly interprets your internal terminology and shorthand.
In Practice
Real example prompts that only work once a custom action is wired behind them.
"What's this customer's negotiated unit price on SKU-4471?" — Sidekick queries your offline contract database via RAG grounding and answers with the exact clause, not a guess.
"Do we have stock in the Reno warehouse?" — a custom action queries your NetSuite/SAP ERP directly, since that data never lives in Shopify's native inventory object.
"This order is 4 days late, escalate it" — Sidekick calls a custom action that opens a carrier claim via your ShipStation account and logs the case in Gorgias automatically.
Safety & Access Controls
Restricting tool-calling scopes to prevent catalog errors and secure order pipelines.
Our middleware wraps API credentials, protecting database servers and ensuring only validated admin sessions run Sidekick commands.
Sensitive updates (e.g. refund approvals, mass price overrides) trigger a Slack review message, holding execution until a manager approves.
Restrict Sidekick custom action access based on user authorization roles (e.g., customer service vs. billing manager).
Our action hooks parse API payload failures in real-time, allowing models to retry parameters dynamically for high success rates.
Default vs. Custom
| Capability | Stock Sidekick | Kovil AI Custom Actions |
|---|---|---|
| Access to legacy ERP/WMS data | Not available | Custom connectors to NetSuite, SAP, and more |
| Wholesale / contract pricing lookups | Limited to standard price lists | RAG-grounded on your actual contract documents |
| Write actions outside Shopify | Not supported | Shipping, ERP, and CRM write actions available |
| Approval gates on sensitive actions | No native gating | Slack approval intercepts before execution |
| Role-based action scoping | Store-wide admin access only | Per-role action permissions |
FAQ
Answers to common queries regarding custom Sidekick configurations.
Consult with our custom AI development leads to map your APIs and write secure Sidekick extensions under a 2-week risk-free trial.
Secure custom middleware. Full source code ownership.