Shyna
Kovil AI Assistant
AI assistant. Verify important details with the Kovil AI team.
Deploy conversational luxury agents that handle premium voice consultations, coordinate ring sizing, and schedule private viewings directly on Shopify.
Use Cases
Communicates using high-end, elegant vocabulary that aligns with your brand voice guidelines. Answers questions about material sourcing, stone certifications, and jewelry care.
Guides customers through custom sizing parameters for rings, bracelets, and necklaces, using screen guides to match sizes accurately.
Integrates with Shopify App calendars (like Calendly or Appointly) to schedule in-store viewings or video consultations for high-ticket pieces.
For items over custom value thresholds, the agent offers secure draft order generation and routes the client to a dedicated human concierge.
In Practice
A live deployment demonstrating premium clienteling and viewing bookings.
Kovil AI engineered a custom-trained virtual clienteling agent grounded in their specific style guidelines, booking physical private viewings and validating rings sizing.
How It Works
Builds a luxury taste profile containing sizing and stone preferences.
Retrieves specific certification and catalog data from metafields.
Routes premium checkout items or schedules an in-store viewing.
Completes transaction via secure, encrypted invoice links.
Trust & Safety
Agents quote exact GIA cert numbers and stone details without mistakes.
All client transactions use direct Shopify checkout redirect tokens.
Provides transparent details on custom engraving character limit limitations.
For extreme purchase price tiers, the agent transfers automatically to a human concierge.
Compatibility
Standard Chat vs. Premium Concierge Agent
| Capability | Standard Live Chat | Kovil AI Agent |
|---|---|---|
| Brand tone voice | Generic customer service template | Pre-trained luxury tone guidelines matching brand aesthetic |
| Sizing guidance | Printable PDF ruler download | Interactive dimensions intake and engraving validation |
| Booking viewings | Static contact form pages | Direct calendar booking scheduler in chat |
| High-value routing | Standard shopping cart checkout | Draft order invoicing and direct human concierge escalation |
FAQ
Launch customized private viewing assistants and premium clienteling with a 2-week risk-free trial.