Shyna
Kovil AI Assistant
AI assistant. Verify important details with the Kovil AI team.
Lower subscription churn with agents that handle renewal negotiations, recover failed payments, execute box skips and swaps by text, and flag at-risk cohorts before they ever hit cancel.
Use Cases
Deliver personalized retention actions that extend subscriber lifetime value automatically.
Allows subscribers to text or message the agent to swap items, alter shipping intervals, or skip a cycle without logging into an account portal — the single biggest reducer of passive 'I forgot to manage it' churn.
Continuously tracks subscriber behavior signals — failed payments, declining usage, help-page visits — and triggers preemptive, personalized outreach before the customer ever initiates a cancellation.
When a customer signals intent to cancel, the agent checks their lifetime value and applies configured discount bounds to offer a cheaper tier, a box swap, or a pause — instead of losing the subscriber outright.
Detects failed card charges immediately, retries with smart timing, and reaches out conversationally to update payment details — recovering revenue that would otherwise silently churn out through card decline alone.
Aggregates retention lists, average subscriber lifespan, cancellation cause breakdowns, and win-back performance into a single dashboard, replacing manual spreadsheet reconciliation across multiple tools.
How It Works
The agent monitors payment failures, engagement drops, and support interactions in real time across your subscription base.
Each subscriber is scored for churn risk based on LTV, tenure, and behavioral signals — not a flat one-size-fits-all rule.
High-risk subscribers receive a tailored offer (discount, swap, pause) delivered via their preferred channel.
If a cancellation request comes in, the agent negotiates within your configured bounds and logs the full transcript.
Guardrails
Every negotiation runs within a hard-coded maximum discount bound you set — the agent can never exceed your approved offer limits.
Email, SMS, and WhatsApp outreach respect opt-in status and regional marketing consent rules (TCPA, GDPR) automatically.
Subscribers above a configurable lifetime-value threshold are routed to a human rep instead of being fully automated.
Every automated offer and customer response is logged, giving your team a complete audit trail of retention activity.
Compatibility
Static Flow vs. Retention Agent
| Capability | Static Discount Popup | Kovil AI Retention Agent |
|---|---|---|
| Cancellation handling | Static 'are you sure?' page with one flat discount | LTV-aware negotiation across multiple offer types |
| Failed payment recovery | Generic retry email sequence | Smart-timed retries + conversational payment update |
| Churn detection | Reactive — only after cancellation request | Proactive cohort risk scoring before request |
| Box management | Requires account portal login | Swap/skip/pause via natural-language message |
| Reporting | Manual spreadsheet reconciliation | Unified dashboard across cause, lifespan, and win-back |
FAQ
Answers regarding negotiation bounds and subscription platform hooks.
Launch custom subscription negotiators and failed-payment recovery agents with a 2-week risk-free trial.