Customer Experience Use Cases

Customer Experience
on Azure AI Foundry

AI agents that resolve customer queries autonomously, personalise at scale, and engage consistently across every channel — built on Azure OpenAI, Copilot Studio, and Azure AI Search.

AI Customer Service Agent

Resolve 70% of customer queries autonomously with Azure OpenAI-powered service agents — integrated into your CRM, knowledge base, and support channels.

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Personalised Recommendation Agent

Real-time product and content recommendations using Azure OpenAI embeddings and vector search — personalised to individual user behaviour and preferences.

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Omnichannel Engagement Agent

Consistent AI engagement across Teams, web, email, and SMS channels using Microsoft Copilot Studio — meeting customers wherever they choose to interact.

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Ready to improve your customer experience with AI?

Book a 30-minute scoping call. We will identify the highest-impact use case and give you a fixed-price delivery plan.

Azure AI Foundry Customer Experience Agents | Kovil AI