Integrations · Azure AI Foundry
The M365 Graph API and Copilot Studio provide native AI agent surfaces inside Teams, Outlook, and Office apps — no separate portal for employees to learn or log into.
What's Possible
Azure OpenAI processes Teams meeting transcripts in real-time, extracting decisions, action items, and owners — posted back to the channel within minutes of the meeting ending. No manual notes required.
An AI agent classifies incoming email by urgency and category, drafts response options, and flags items requiring action — surfaced as an Outlook add-in via the Microsoft Graph API and Copilot extensibility framework.
Employees describe a document they need in Teams chat. The agent retrieves relevant context from SharePoint and OneDrive via Graph API, drafts the document, and drops it directly into the relevant channel or folder.
RAG pipeline over SharePoint and OneDrive content, surfaced as a Teams bot. Employees ask questions in natural language and receive cited answers — with links to the source documents and permission-aware retrieval.
New hires interact with an AI bot in Teams that answers policy questions, assigns onboarding tasks, tracks completion, and escalates to HR for edge cases — reducing HR team workload during high-volume hiring periods.
IT support agent handles password resets, software requests, and connectivity troubleshooting directly in Teams. Integrates with ServiceNow or Jira via REST API to create tickets for issues beyond its scope.
How We Connect It
The Microsoft Graph API is the single integration point for all M365 data. Azure app registration with delegated and application permissions provides least-privilege access across Teams, Exchange, SharePoint, and OneDrive.
Azure AI Search indexes SharePoint and OneDrive content with incremental crawls. Microsoft Graph webhooks push real-time events (new emails, calendar changes, Teams messages) to the agent orchestration layer.
Copilot Studio delivers the conversational layer — building adaptive card responses, Teams bot manifests, and Outlook add-ins without custom UI development. Agents are deployed via Teams Admin Center.
Use Cases
Scenario: PA asks the Teams agent to prepare a briefing for a board meeting. The agent retrieves the latest financials from SharePoint, pulls recent emails on the relevant topic, and drafts a one-page summary.
Outcome: Preparation time for executive briefings drops from 3 hours to 20 minutes. The PA focuses on review rather than assembly.
Scenario: Employee messages the IT agent in Teams requesting a password reset and access to a new SaaS tool. The agent verifies identity via Entra ID, resets the password, and creates an access request ticket in ServiceNow.
Outcome: 78% of standard IT requests resolved in under 3 minutes without IT staff involvement. Helpdesk capacity freed for complex incidents.
Scenario: Sales rep asks the Teams agent for the latest competitive battlecard against a specific vendor. The agent retrieves the most recent version from SharePoint, summarises the key win themes, and links to the full document.
Outcome: Sales reps find accurate, up-to-date competitive intelligence in seconds rather than navigating SharePoint or emailing product marketing.
Scenario: Project manager runs a weekly Teams call. The AI agent transcribes, identifies all action items and owners, and posts a structured summary to the project channel — with tasks synced to Microsoft Planner.
Outcome: Zero administrative overhead for meeting notes. Action item completion rate improves as assignments are tracked automatically.
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