All Agentforce Services
Every service is available as a standalone fixed-price engagement, or as part of a phased implementation programme.
How an Agentforce engagement works
Our six services fall into four groups. Plan: Strategy & Readiness audits your Salesforce org, ranks agent opportunities and delivers a prioritised roadmap. Build: Agent Design & Configuration, Sales Cloud Agent Deployment and Service Cloud Agent Deployment. Connect: MuleSoft & Data Cloud Integration links agents to your other systems. Fix: Rescue & Optimisation repairs agents that are not performing.
Build engagements follow the same pattern. We scope Topics, Actions, edge cases and escalation paths first. We then build in Agent Builder, Prompt Builder and Flow with Einstein Trust Layer policies applied. Before go-live, we test every topic and fallback path with user acceptance sessions and adversarial prompts, and we support a supervised launch.
Every engagement is fixed price. The timeline for each service is set during scoping, because it depends on your org and the number of agents.
Choosing the right Agentforce service
| Service | Choose it when | What happens | Main Salesforce components |
|---|---|---|---|
| Strategy & Readiness | You hold Agentforce licences or are considering them and have no plan | Org audit, Data Cloud readiness scoring, use case ranking by feasibility and impact, roadmap delivery | Salesforce org, Data Cloud |
| Agent Design & Configuration | You know the workflow and need an agent built to your logic | Scoping, build and configuration, testing and hardening, go-live support | Agent Builder, Prompt Builder, Flow, Einstein Trust Layer |
| Sales Cloud Agent Deployment | You want an SDR agent for inbound leads | Lead qualification, outreach drafting and call booking inside your org, with a supervised pilot | Sales Cloud, Agent Builder, CRM and calendar integration |
| Service Cloud Agent Deployment | You want agents to resolve L1 and L2 cases | Case flow mapping, knowledge and order data integration, supervised go-live | Service Cloud, Knowledge, Order Management |
| MuleSoft & Data Cloud Integration | Agents need data from ERP, EHR, payments or logistics systems | Integration discovery, MuleSoft connectors, Data Cloud unification of the data streams | MuleSoft Anypoint, Data Cloud |
| Rescue & Optimisation | A live Agentforce deployment is failing or underperforming | Diagnostic audit of Topics, Actions, Instructions, Trust Layer settings and conversation logs, then remediation and handover | Existing Agentforce configuration |
Frequently asked questions
Where should we start?
If you have no plan yet, start with Strategy & Readiness. If the workflow is clear, start with Agent Design & Configuration or the Sales Cloud or Service Cloud deployment.
Do we need MuleSoft and Data Cloud?
Only if your agents need data from outside Salesforce. Data Cloud unifies that data so agents are grounded in real-time information, and MuleSoft connects the external systems.
What does the rescue service look at?
Topic and Action configuration, prompt Instructions, Trust Layer policy settings, integration connections and production conversation logs. Each failure gets a documented root cause, then a fix.
How long does each service take?
It depends on the service and your org. We confirm the timeline on the discovery call and fix it in the scope before work begins.
How is the work priced?
Every engagement is fixed price, with the deliverable and timeline defined before we start.
